Refund policy

At N10 Sports, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return:

• Items must be in unused condition and returned in the original packaging.
• Proof of purchase is required. Receipt or Order Number.

How to Start a Return: Contact Customer Service at team@n10sports.com to initiate your return. If you return is accepted, we will provide detailed instructions for shipping the item back to us.

Please note:

• Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
• Refunds will be processed to the original payment method within 3-5 business days of receiving the returned item.

Defective or Damaged Products

We stand by the quality of our products. If you receive a defective or damaged item, please contact us immediately:

• Email us at team@n10sports.com within 48 hours of receiving your order.
• Include your order number, a description of the issue, and photos showing the defect or damage.

We will arrange for a replacement or a full refund, including shipping costs.

Exchanges

Currently, we do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or customized products
• Gift cards
• Clearance or final sale items

Contact Us

For any questions about returns or refunds feel free to reach out to our Customer Service Team at team@n10sports.com